SparkleWorks Cleaning Services

Last updated: March 24, 2026

Terms of Service

These Terms of Service (“Terms”) govern your use of the website and cleaning services offered by SparkleWorks Cleaning Services (“SparkleWorks,” “we,” “us,” or “our”) in the Chicago, Illinois area. By requesting a quote, booking service, or using our website, you agree to these Terms.

1. Services

SparkleWorks provides residential and commercial cleaning and related services as described on our website or in a written quote, estimate, or service agreement. Specific scope, frequency, pricing, and add-ons will be confirmed before or at the time of booking. We may decline service where safety, access, or legal concerns make performance impractical.

2. Quotes and scheduling

Quotes are based on information you provide and may be adjusted if conditions at the property differ materially (size, condition, hazards, or requested changes). Appointment times are estimates; we strive for punctuality but are not liable for delays caused by weather, traffic, or events outside our reasonable control.

3. Access and your responsibilities

You agree to provide safe, lawful access to the premises and accurate instructions (alarms, pets, parking, entry). You should secure valuables, sensitive documents, and irreplaceable items before service. You represent that you have the right to authorize our team to enter and perform the agreed work.

4. Payment

Payment terms will be communicated for your booking (for example, due on completion, in advance for certain jobs, or per invoice). Late or unpaid balances may incur suspension of future service or collection efforts as permitted by law. Taxes and fees, if applicable, will be disclosed where required.

5. Cancellations and rescheduling

We may apply a reasonable cancellation or rescheduling policy (including fees for short-notice cancels) to protect our team’s schedule. Details will be provided at booking or upon request.

6. Satisfaction and re-service

We aim for a high standard of clean. If you believe something was missed under the agreed scope, notify us promptly so we can address it. Any re-service or remedy will be determined in good faith and in line with the original booking terms.

7. Liability

To the maximum extent permitted by applicable law, SparkleWorks and its owners, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, arising from our services or website.

Our total liability for any claim arising out of or related to services rendered in any twelve-month period shall not exceed the total fees you paid to SparkleWorks for those specific services giving rise to the claim, unless a higher limit is required by applicable law. We maintain insurance appropriate to our operations; details may be provided upon reasonable request.

8. Property damage

You agree to notify us of pre-existing damage, delicate surfaces, or special care instructions. If you believe damage occurred during service, contact us promptly with a description and, if possible, photos. We will investigate and cooperate with insurance processes where applicable.

9. Website use

You agree not to misuse our website (for example, attempting unauthorized access, introducing malware, or scraping in violation of these Terms or applicable law). Content on the site is for general information; we may update or discontinue pages at any time.

10. Indemnity

You agree to defend and indemnify SparkleWorks against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your negligence or willful misconduct, or your failure to disclose hazards or access restrictions, except to the extent caused by our gross negligence or willful misconduct.

11. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. You agree that courts in Cook County, Illinois (or another mutually appropriate Illinois venue) have exclusive jurisdiction over disputes, subject to mandatory arbitration or consumer protections that cannot be waived by agreement.

12. Changes

We may update these Terms from time to time. The “Last updated” date will reflect revisions. For ongoing service relationships, material changes may be communicated where appropriate; continued use of services after notice may constitute acceptance.

13. Contact

Questions about these Terms:

These Terms are a general template for a local service business and are not a substitute for legal counsel. Have an attorney review them for your specific situation.